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Job Description:

You will be responsible for providing consulting services on IT service management using ServiceNow

Job Requirements:

Service management consultants will be responsible for the following tasks in order to promote business reforms for the realization of DX in IT service management.

・Examination of the architecture of ServiceNow from the perspective of achieving DX in Service Management

・Organization of issues for the realization of DX and development of systemization plans for clients

・Development and implementation of roadmap until the realization of DX in service management

・Support for coordination with all related parties

  • Tenure: Permanent
  • Offered Salary: 7M JPY~11M JPY total
  • Industry: Professional Services
  • Experience: ・Understanding of operational processes and know-how of operational improvement ・Experience in providing consulting services for the promotion of DX as well as experience in system implementation in any area ・Experience in strategic planning, planning, and proposal of systems using cloud technologies such as SaaS, PaaS, and IaaS ・Understanding of DX roadmap as well as complete picture and overview of IT service management ・Communication skills that are enough for negotiating with client’s quasi-management and coordinating with both internal and external stakeholders
  • Qualification: ・ITIL V3, 4 is preferred ・CSA, CIS/CAD is preferred